GRIEVANCE & CUSTOMER SUPPORT

AETHELSOLUTIONS PRIVATE LIMITED is dedicated to responsive customer support and fair dispute resolution. If you experience an issue regarding our engineering services, billing, or privacy rights, you may submit a formal notice directly to our support desk.

Send an email with the subject line "GRIEVANCE // [YOUR COMPANY NAME]" to:

To enable prompt investigation and resolution, please provide:

• Your full name, company name, and official designation.
• Registered contact email and phone number.
• Project ID, Statement of Work (SOW) reference, or invoice number (if applicable).
• A clear, detailed chronological description of the issue or grievance.
• Relevant supporting documentation, screenshots, or logs.

In accordance with statutory standards under applicable Indian Information Technology and E-Commerce rules, our grievance desk will acknowledge receipt of your complaint within 48 hours of receipt with a formal reference number.

Upon acknowledgement, the complaint is routed to our senior engineering and business directors. We conduct an internal audit of code repositories, communication logs, and milestone deliverables to evaluate the situation objectively.

We aim to provide a comprehensive resolution or corrective engineering plan within 15 to 30 business days from the date of initial receipt, keeping the complainant informed of milestones throughout the review.

If you are unsatisfied with the proposed resolution, you may request an executive escalation meeting with the directors of AETHELSOLUTIONS PRIVATE LIMITED to resolve the matter through mutual good-faith commercial consultation.