REFUND & CANCELLATION POLICY

AETHELSOLUTIONS PRIVATE LIMITED provides specialized B2B professional engineering services, including custom software development, artificial intelligence systems, workflow automation, and operational consulting.

Because our work involves dedicated engineering hours, bespoke architecture, and tailored source code, refund and cancellation terms operate in conjunction with the signed Statement of Work (SOW) or proposal for each engagement.

Initial project deposits or mobilization fees cover deep process discovery, technical requirement auditing, and architectural design. Deposits are non-refundable once architectural discovery work and resource allocation have commenced.

Engineering projects are typically structured in defined milestone stages (e.g., Architecture Blueprint → Core Engineering → Integration → Deployment).

Once a milestone deliverable is reviewed, approved, or deployed into production by the client, the corresponding milestone payment is non-refundable.

• Cancellation Prior to Work Commencement: If an engagement is cancelled in writing before discovery or development has begun, any unallocated advance payments will be refunded minus statutory/banking charges.
• Cancellation After Work Has Begun: If cancelled mid-project, the client is billed for verified milestone hours and deliverables completed up to the date of written cancellation notice.

Payments made to third-party providers (e.g., domain registrars, cloud server infrastructure, specialized third-party API licenses, or WhatsApp conversation fees) are governed by those respective third parties and are non-refundable through Aethel.

For periodic system maintenance or support retainers, clients may terminate ongoing services by providing 30 days' written notice prior to the next billing cycle. Pre-paid current cycle service periods are non-refundable.

In the event of an accidental duplicate bank transfer or verified clerical overpayment, Aethel will promptly investigate and process a refund of the excess amount back to the originating bank account within 7 to 10 business days.

If a delivered software module fails to perform in accordance with the documented specifications agreed in the SOW, Aethel will provide corrective engineering during the agreed warranty support window to remedy verified bugs or deviations without extra charge.

To request billing review, cancellation, or refund processing, send a written notice detailing your Project ID and SOW reference to: